Porting my number to O2 issue

[Anonymous]

Hello,

Hope you all are well. I wanted some help with porting my number to O2. 

I have been trying to port my EE number to my O2 payg sim for the last two weeks. I have submitted the keep my number form numerous times and I have been calling customer service everyday for the last two weeks.

Every time I call, I am told that it will be done in 24 hours but it’s not being ported. Now I am being told that it was going to be ported on 27th may but it’s still not been done. I keep being told that the matter is being escalated to a higher team but with no resolution.

My existing EE number has already been disconnected two weeks ago when I gave O2 my PAC code. I am left without my number. 

I am really frustrated now with constantly having to call O2 customer service and being put on hold for 15-20 minutes at a time and then they cut off the call. They constantly keep lying that everything is done and they have filled in the correct forms and have escalated the issue etc. please help. 

[Bambino]

@Anonymous This is a customer community with no access to anyone's account information. The best thing for you to do is to try contacting O2 through the Social Media teams. Click on this guide and scroll down to the links for them: How to find help & contact O2: A Guide - O2 Community

[Anonymous]

Thanks for your reply. I have already tried to contact O2 via social media but still no resolution. @Dave-O2 can you please help me?

[Dave-O2]

Morning @Anonymous 

I have your PM and i'll be back in touch as soon as possible 👍

[Anonymous]

Okay thank you 

[Anonymous]

O2 social media customer service has finally sorted out the porting issues I was having. 

[Enlli]

@Anonymous 

Good to hear

[John-W]

I am having the exact same issue porting my number from EE. Its nearly been a month since i took out the contract and I have called well over 10 times, had countless tickets raised and each time nothing happens. Honestly shocked by the customer service experience, my first time with o2 and quite frankly I wish i hadn't switched. I need my number for authentication, works etc and I'm at a loose end here, there just seems to be no route to resolution, does anyone have any ideas?  

[madasaf1sh]

@Dave-O2 

Sorry to tag you, but is this something you can help @John-W with ? 

[Dave-O2]

Hey @madasaf1sh thanks for the tag 

@John-W I have your PM and i will be back in touch as soon as i can 👍