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Please dont be mean. Need to put money on phone, critical. Catagelophobic

CatagelophobicC
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Hello.
I have a dilemma. I have an o2 pay as you go simcard and it is linked to an email address which is the default for my mobile phone and google play store. (Its not the email i used to register for this username so am a little upset you dont have payg support-my life by that and needing to register here to get this sorted in years to come and backlooking may look a little more awkward as ive tied something else to this situation regarding email addresses when shouldnt have needed to.)Google or somebody not myself logged me out of my phone and the password i have is not working. It appears only link i can use to access it is my o2 telephone number for verification as i have tried google recovery and come to a standstill without further contacting them.
I TRIED ACCESSING THE 02 SIMCARD which incidentally has stayed in my dual sim phone throughout and it shows NO NETWORK (emergency calls only) but phone number is displayed. I decided to try topping it up. i couldnt on the phone's (my) o2 simcard as no network is showing and showed no network when i went to ring but i used my noddle and rang in on the advertised o2 landline number with my other simcard utilised in the phone (thats with another provider) and entered the o2 number. It did not recognise the number. I reentered it when it asked and it still didnt and it was the o2 number.
i cannot access my default mobile phone google account without it as the o2 number is the verification location, i viewed it ubersafe having it like that. You perhaps think im stupid but ive never needed to log fully out of the google account and out of the store and havent, why would i need to log out yet now theres this stonewall white screen with black text saying id logged out and i cannot progress in to update things. I think its been done deliberately at me because something else unrelated happened recently but if spent longer than 5 minutes looking(headlines or one off comments which it would need to be rarely are), its obvious its not related(a £43-19 glitch whereas everything around it was fine[before and after], i dont think so).
I need to put money onto the o2 simcard so i can get that verification but it claimed the number wasnt valid. Now there are 2 issues. One, on immediately looking at the number I was a bit confused. I thought the number was xxxxx747149 or very similar. Supposing i just got it wrong and was mistaken then the number, xxxxx714949 (yes i know they are closeish allready, thats not an issue with me), i know the 714949 dates back to 2017, as i can see it in a call history and in any regards is the phone number which was showing as the phone number when this has cropped up so thats what I am going with, err just ignore this bit until i pull out written confirmation on this, just assume its the latter, if 1st is linked to me though, something very, very nefarious, has/is going on. (I very rarely leave the phone far from sight and the o2 simcard has remained in it)..another phone when i have tried to topup to check network also shows what is in it now as xxxxx714949. I feel minisetup as this present phone dates from 2019 and ive had use for the simcard since then but it doesnt show in phone history, not either number just mentioned.
I KNOW SOME WILL SAY THIS SOUNDS SERIOUS...Its more serious if i cant get access to change the verification means on my phone and i would have been able to do it with money from a topup on it.
1. Can someone assist in my being able to top up my phone, maybe reactivate it if necessary. It will be in my name. Its just that i am Catagelophobic. Genuinely so, became so after a skytv girl deliberately messed with me over the phone many years back playing a back and forward mentioning 2 sets of dates and times game at me, so i only use the phone for talking to friends nowadays. Phone conversations with strangers makes me nervous. That will be the xxxxx714949 as its what shows as in my phone so should be it.
2. Would it be possible to ascertain from somebody if xxxxx747149 was ever in my name(may have to get back on exact number but thats readily rolling off tongue in my head), and in my thoughts was more recent, if so who should i speak to, to ascertain wrt from o2? Please dont be silly or sarcastic. You have not walked a mile in my shoes I am serious. i know how it sounds, i am regularly messed with, my home illegally accessed, please dont be rude and just answer number 2 if youve got knowledge of to whom to assist from 02. I know that number from somewhere if not or very very very close to it.
3. Oh and i would like to complain about them closing down payg livechat

 

(OH AND WHY THE MORE SERIOUS..Think most know there is a humungous inhumanity upon humanity occurring and certain, very likely a fair few people's extreme/ultimate privacy being messed with. Well by the by, i scheduled now to pay 2 cheques into an account online, those cheques to me by Yorkshire Water and this has cropped up-id like to verify everything above board, upto date and where it should be with my device before i proceed and i can only accomplish that with full visibility of my device to ward off being pushed elsewhere and ward off cementing what may not be the case.)

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Cleoriff
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@CatagelophobicC 

Welcome to the forum and I can assure you no-one will ridicule you here.

The problem is, this is a community forum made up of members like yourself and we have no access to your account.

However, I will tag one of our account advisors in to the post to see if he can help. @O2KyleW  are you able to help here?

@CatagelophobicC  all ways to top up here Guide How to Top Up (PAYG) 

 

Edited to correct mention.

*The Game Is On*

Girl in a jacket
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Cleoriff
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@O2KyleW...can you help? Mentions didn't work in my post above.

*The Game Is On*

Girl in a jacket
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CatagelophobicC
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Thankyou, help would be appreciated.

I tried via the landline number as said(Given by O2 website, 08456062277 ) using other provider's simcard and entered my simcard o2 number with my payment card at hand but the simcard telephone number wasnt recognised. i even entered it again on ask so didnt even get to payment. Think theres a possibility the simcard may need reactivating as regards main and point 1.  

 

main piece *in recent phone history  ..(in 2017 is the only showing that shows as regards the number in the history on the 2019 purchased phone)

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Cleoriff
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I'm hoping @O2KyleW is on this afternoon as he has yet to answer. By the way @CatagelophobicC 

All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

*The Game Is On*

Girl in a jacket
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CatagelophobicC
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Cleoriff, ringing makes me extremely very nervous, i am serious on the phobic. i can sms a reply if phone activated and enabled to(if i dont then just shut it off again)..[i heard you say about it mostly just the community here but its incase this @O2KyleW replies that bit]..thanks for assisting so far. i have just realised something too..lol i was abroad in 2017 so will be going back to look at details there.

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O2KyleW
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Hi 

 

Sorry for the late reply i hope all is well, im happy to assist you this evening.

i will send you a private message as this will make it easier for me to discuss the problem.

 

Thank you for the tag

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CatagelophobicC
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ok thanks Kyle Sir, I have posted it across and also sent a shortened just what i have contacted you for, ie required, much shorter (far, far shorter) version slight_smile

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CatagelophobicC
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Hello this wasnt progressed yesterday. Do the o2 staff that frequent this forum work sunday?? May need to organise a time so this doesnt progress to next friday with massive missed speaking to each other between..i received a so what is the issue last night in pm and nothing since(this thread i thought said it)..i copied across and also then posted very close to if not a 2 sentencer

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Anonymous
Not applicable
These guys and gals don't just deal with one customer at a time (as much as I'm sure they'd like to) so I'd keep checking your inbox.
Fingers crossed you get it sorted.
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