Solved: Re: Plan upgrade - O2 Community

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Registered: 14-04-2025

I upgraded from payg to a rolling plan and received a confirmation email. Since then I have heard nothing, and my balance is now zero. I paid £5 as requested for the first payment. I cannot find any contact for customer service. Can anyone help, thanks?

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9874 Posts
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Registered: 02-04-2022

A rolling plan is still classed as PAYG.

You will need to set up a Continuous Payment Authority on your Debit Card

This page gives all the information

https://www.o2.co.uk/rolling-plan

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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97074 Posts
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Registered: 04-01-2009

contact for customer service and also social media are here

Guide: How to find help & contact O2

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

2020-Awards-jonsie

Message 2 of 3

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9874 Posts
91 Topics
1911 Solutions

Registered: 02-04-2022

A rolling plan is still classed as PAYG.

You will need to set up a Continuous Payment Authority on your Debit Card

This page gives all the information

https://www.o2.co.uk/rolling-plan

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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