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1 ACCEPTED SOLUTION
Accepted Solutions
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Have you used both phones recently? You need to make a chargeable call or send a text once in any 6 month period.
is there no network showing at all?
Have you checked your postcode for network faults?
If they aren't showing in My O2 it sounds more like disconnection so you really need to speak to customer service to ask them why.
- 95188 Posts
- 611 Topics
- 7113 Solutions
Have you used both phones recently? You need to make a chargeable call or send a text once in any 6 month period.
is there no network showing at all?
Have you checked your postcode for network faults?
If they aren't showing in My O2 it sounds more like disconnection so you really need to speak to customer service to ask them why.
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@Graham853 You can call customer service from any phone for free on 0800 032 1402.
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Hi @Graham853, have you made any progress with your phone since you last posted? I hope you're all set, but please let us know how you're getting on with this 
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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