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Level 1: Joiner
Posts: 2
Registered: ‎08-01-2019
Accepted Solution

Phone unlock codes...

I have requested and received  an unlock code for my phone.   It is only 8 digits long.   I expected it to be longer and the number given does not work.    Is 8 digits right?

 

Tks.

Posts: 60,527
Topics: 642
Registered: ‎14-01-2013

Re: Phone unlock codes...

Posts: 82,942
Topics: 510
Solutions: 10,055
Registered: ‎04-04-2012

Re: Phone unlock codes...

Samsung use 8 digit codes BUT do not keep trying it if it isn’t working. Get back onto customer service for the correct code. Too many wrong codes will lock the phone to o2 forever.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎08-01-2019

Re: Phone unlock codes...

Thanks.   Sorted now.   My own stupid fault.  

 

The 8 digits was right, but I was forgetting the phone is security locked and sim locked and you have to get past that before it asks for the network unlock code.  Duh !!

 

I was putting the netwrok unlock code in without  reading that it was the phone security code that it wanted.

 

Tks.

 

 

Posts: 82,942
Topics: 510
Solutions: 10,055
Registered: ‎04-04-2012

Re: Phone unlock codes...

Well done Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)