Phone number porting in to O2 from plusnet did not happen

[TNK]

I have an on going saga with O2 customer services where I requested to port my number from plusnet to O2. I have now rung nearly 10 times to o2 Customer services. every time the y fill in a form and tell me that there was no previous request in the system and it will definitely happen this time. On Thursday I lost signal my O2 SIM card and despite rebooting my phone several times still there is no signal leaving me with no service. My phone is attached to home door intercom where people press the button and calls to my phone. 

I am very disappointed with O2's service. Several times they said that a manger will call back within two hours but no one has rung. Not sure what to do. Looks like a dead end

[Enlli]

I'll ask one of our advisors to take a look. They will contact you here 

@O2Sarah- Another port problem I'm afraid. Can you help

[O2Sarah-]

Thanks for the tag @Enlli 

@TNK I will send you a private message so we can look into this. 

[TNK]

Thanks, I have replied back to your PM and will appreciate if this could be resolved ASAP

[TNK]

Thank you @Enlli - Not sure why this is an issue. I have worked with other providers and its a very smooth process with only  a little outage. I am without any service since day before yesterday let alone porting number. I will highly appreciate if at least service could be restored so that I could call customer services  

[Enlli]

@TNK This and split ports has been going on for ages.

In February I made the conscious decision not to port a number I wanted to keep to O2.

I ported Voxi to 1p Mobile and the whole process took 23 hours!

[madasaf1sh]

To be fair its not just o2, i ported a number to ID Mobile, from EE and it took 24 hours to port then 14 days to fix all the issues... 

Think Porting needs to be rethought out as if porting from Network A to B and then to C you still need Network A to do something, as well as B

[TNK]

@O2Sarah- and @Enlli, any update on the request. I will be grateful if you could look int this urgently.

Kind regards

[TNK]

Yes agreed, Normally it happens within 24 hours with all other providers, but with O2 it has taken more then 13 day now. I hope they are bale to resolve the issue quickly as I have lots of MFA on my old number which are all failing. Customer services are not able to help and every time I ring they fill a new form and assure me that that it will happen this time. There is no escalation path or speak to some one who could explain the root cause.