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Phone number move / switch

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unclegoose
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on ‎11-11-2022 19:09

on ‎11-11-2022 19:09

I want to move my phone number from Three to O2, I have my PAC number. Online form doesn't work as it says "something went wrong etc", online chat system serves only Pay Monthly customers and I couldn't get answer from 202 (maybe I was calling after work hours). Any suggestions, do I need to go to O2 store to do this?

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MI5
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on ‎11-11-2022 19:13

on ‎11-11-2022 19:13

@unclegoose 

You need to call 4445 for PAYG customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Enlli
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on ‎11-11-2022 19:12

on ‎11-11-2022 19:12

This may prove a help

 

Guide: Migration & porting into O2  

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎11-11-2022 19:13

on ‎11-11-2022 19:13

@unclegoose 

You need to call 4445 for PAYG customer service.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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unclegoose
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on ‎11-11-2022 20:17

on ‎11-11-2022 20:17

Done, but it took 40 min. to wait in a queue before I was connected to talk to someone 

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MI5
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on ‎11-11-2022 20:51

on ‎11-11-2022 20:51

Well done for persevering @unclegoose 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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