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Level 1: Joiner
Posts: 35
Registered: ‎08-04-2016
Accepted Solution

Phone not working - No SIM

Hi

 

I was on holiday and I couldn't call or receive call, and also couldn't send or receive texts.

 

On my phone, it says No SIM, however I still have the SIM on my phone.

 

I was going get help from O2 chat, but though it would be better to send a post here.

 

Why has this happen, I don't have no credit on my PAYG, could this be the problem? How can I get my phone to work?

 

Thanks

 

Posts: 88,144
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: Phone not working - No SIM

It sounds like either a sim fault or a phone fault. I would get a new sim first from any O2 shop, which is free to do, but if that doesn't work, you'll need to look at repairing your phone.
Not having any credit would not give you that issue.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Level 63: Greatness Assured
Posts: 12,562
Registered: ‎31-03-2010

Re: Phone not working - No SIM

[ Edited ]

@RM19894 Have you tried removing the sim and putting it back in? Sometimes that sorts the problem if there's a bit of dust on the terminals. If that fails then try a new sim as suggested.

With no credit you would be able to receive calls and texts, but you wouldn't be able to call back or reply.

I DO NOT WORK FOR O2

Posts: 88,144
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: Phone not working - No SIM

Check the help here too https://community.o2.co.uk/t5/Discussions-and-Feedback/O2-Guide-to-Network-Issues/td-p/1158158
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,715
Registered: ‎23-07-2014

Re: Phone not working - No SIM

Sorry to hear about your phone @RM19894. Smiley Sad Let us know if you've made any progress with this since you last posted?

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