Phone no longer making calls in France

FH1 · ‎05-06-2020

Hi my phone suddenly stopped making calls or sending texts from France 3 days ago. Phone is topped up, internet working etc. have tried in safe mode, rebooted, taken SIM in and out but nothing. each time I try to make a call it says dialling for a second then straight to "call ended". can anyone help please?

MI5 · ‎05-06-2020

@FH1

How long have you been in France?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

FH1 · ‎05-06-2020

since march

MI5 · ‎05-06-2020

@FH1

O2 may deem that as excessive use abroad.

I would contact customer service to check if your services have been restricted.

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Phone no longer making calls in France

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Use balance to pay for taffif

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Close account

Inheriting account/phonenumber from parent