Phone can’t send pictures

[Valerie]

My grandson has just bought a Samsung galaxy S7 edge and has pay and go on O2 ....but he can’t send and receive picture messages ...any help please ....

[Anonymous]

I've just sent myself a 44kb picture message from my o2 payg on classic 123 to my O2  pay monthly and it cost 65p... 

[adamtemp64]

@Anonymous Should be 45p. On classic payg that is what it charges me 

[Anonymous]

@adamtemp64 Is correct

https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

[Cleoriff]

It always annoys me that PAYG is cheaper than pay monthly.

45p for PAYG......50p for Pay monthly

[Anonymous]

IMO it should be the other way around

[MI5]

It's also cheaper to send an MMS from some countries than a SMS, so figure that out

[Valerie]

Ok everyone ..I think I have my seaweed but can’t see a way to close the post ...I had a phone soooo long ago which didn’t even take photos lol ..grandson is just going to use his iPad to send photos etc ...strange thing though when he was here with me we were both using my WiFi and he still couldn’t receive a photo from me or send one ...but thanks for all the help ....if someone knows how to stop or delete the post now please do it ....thanks all

[MI5]

MMS don't work over wifi.
You must have mobile data turned on and in use.
Threads stay on here forever, they aren't deleted as they may help other people searching for the answer to a similar question.

[Cleoriff]

Yes this thread will stay @Valerie as it should.

There was some interesting debate following on from your original question, so it certainly will help others who have the same issue.  I am so pleased you posted.

Best of luck to you and your grandson