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Phone calls

patrycja
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on ‎04-12-2020 13:11

on ‎04-12-2020 13:11

I have already activated my sim card. I topped up with 10 pounds as it was required, but I still cannot make phone calls.

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MI5
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on ‎04-12-2020 13:16

on ‎04-12-2020 13:16

@patrycja 

Only calls to UK numbers are included in your bundle.

International calls require additional credit. 

Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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patrycja
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on ‎04-12-2020 13:17

on ‎04-12-2020 13:17

I have called UK numbers

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MI5
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on ‎04-12-2020 13:19

on ‎04-12-2020 13:19

@patrycja 

When did you last top up?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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patrycja
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on ‎04-12-2020 13:20

on ‎04-12-2020 13:20

Today. I chacked the app and my balance is equal 5 pounds now

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MI5
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on ‎04-12-2020 13:22

on ‎04-12-2020 13:22

@patrycja 

Does it say you have unlimited calls in your MyO2?

Have you rebooted your phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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patrycja
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on ‎04-12-2020 13:26

on ‎04-12-2020 13:26

Yes, I have done it.

 

I have unlimited minutes and texsts for 5 pounds a month and the status is active.

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MI5
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on ‎04-12-2020 13:30

on ‎04-12-2020 13:30

@patrycja 

What are the first 4 digits of the number you are calling?

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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patrycja
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on ‎04-12-2020 13:32

on ‎04-12-2020 13:32

7825 and 0172

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MI5
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on ‎04-12-2020 13:34

on ‎04-12-2020 13:34

@patrycja 

I think you'll need to call O2 on 4445 to check your account setup.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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