Phone bill

[Elinka_1609]

Hello i have made a payment of £46.20 and it was taken out mt bank account but i still cannot call or people cant call or text me and i dont understand why

[jonsie · Accepted solution]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

(or the specific Payment management number 0800 902 0217 )

Download Skype to call the freephone number

[Bambino]

@Elinka_1609 It can take 48 hours for payment to clear O2's account.

You can speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Download Skype if you have no other method of calling: Guide: A Guide to Skype