Phone barred

[Mel8]

I have tried several times to get my old contract phone unbarred and it still has no service. This was an old contract through Carphone Warehouse. I was assured that it would be on by today and to ring back if it wasn’t. I can’t get through to an actual person and still cannot use my old phone.

[Bambino]

@Mel8 See if this guide helps: Unlocking an O2 phone to use a different SIM card. - o2uk

Customer service numbers are here: Guide: Coronavirus Community Help and Support 

Because you're not buying anything, O2 doesn't consider your call important, so use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

[Mel8]

It’s to get my old contract phone unbarred not unlocked. I’ve tried since October and the phone still says no service when we insert an O2 sim.

[Bambino]

@Mel8 I will tag our admin to see if they can help. @TheresaV, @LukasB can you please assist?

[TheresaV]

Thanks for the tag @Bambino 

I will send you a private message @Mel8 as I need a few more details before requesting this for you