Phone access in Spain

PeterI · ‎10-10-2023

i am in Spain and connecting to Movistar network. I have data ok and can receive SMS messages but cannot make or receive phone c

alls nor send a SMS message.

I have a big bundle and plenty of of money on my balance.

It is a new Motorola G13 phone that had been working perfectly in the UK.

MI5 · ‎10-10-2023

@PeterI

Try manually connecting to a different network or force the phone to 2g if possible to make calls.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎10-10-2023

Movistar is in the process of closing down 3G. In the areas it has you would need 4G Calling enable to make and receive calls

Have you tried manually selecting another network?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎10-10-2023

Or use 2g if possible.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Phone access in Spain

Pack code

eSIM

can i switch phones

Can call UK but cannot receive calls from the UK

call log