Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay As You Go

Reply
Level 1: Joiner
Posts: 4
Registered: ‎08-12-2018

Permanent SIM addresses

How do I get rid of the nine O2 addresses on my new SIM? The phone is for an elderly relative and the only entries I want in the phonebook are mine.
Posts: 87,603
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: Permanent SIM addresses

@geoffkc 

Just delete them or set the phone to read contacts from phone only, not phone and sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎08-12-2018

Re: Permanent SIM addresses

Thanks for taking the tie to reply so quickly to a newbie. I'm afraid that doesn't work. I have set the preferred storage to Phone (not SIM), and deleted all the SIM O2 addresses about ten times, both individually and by clearing the SIM, after which the number of addresses in the SIM reads 0/300, and they do not appear in the phonebook. But when you switch the phone off and back on again, the SIM has the same nine addresses again, as if they are burned in. It is incredibly stupid.
Level 1: Joiner
Posts: 4
Registered: ‎08-12-2018

Re: Permanent SIM addresses

Sorry I should have added that although I have the memory preference set to Phone, and you do see the phone-stored addresses first, then all the SIM-stored addresses that I deleted are listed once again. I am afraid it is really going to confuse my relative. Why are things never simple? It took me about four hours to find a SIM supplier that actually still did simple PAYG (grateful to O2 here) but this stuff is no unnecessary.
Community Manager
Posts: 5,802
Registered: ‎18-02-2016

Re: Permanent SIM addresses

Hey @geoffkc have you had any joy in removing these? 

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎08-12-2018

Re: Permanent SIM addresses

No. I gave up.