cancel
Showing results for 
Search instead for 
Did you mean: 

Payment

Grim
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I want to use my top up balance to purchase a plan

Message 1 of 7
808 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 150385 Posts
  • 641 Topics
  • 28639 Solutions
Registered:

@Grim 

Can only be done on a big bundle, not a rolling plan.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Pay As You Go: Introducing "Rolling Plans" 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 7
803 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 150385 Posts
  • 641 Topics
  • 28639 Solutions
Registered:

@Grim 

Can only be done on a big bundle, not a rolling plan.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Pay As You Go: Introducing "Rolling Plans" 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
804 Views

madasaf1sh
Level 78: King of Kings
  • 11752 Posts
  • 64 Topics
  • 3183 Solutions
Registered:

@Grim 

 

You can't for a rolling plan it is done via a continuous payment authority 

For a Big Bundle have a look here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 3 of 7
800 Views

Grim
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Does this mean that I have to order a new SIM card? Can I not just purchase a big bundle on my current SIM?

Message 4 of 7
797 Views

madasaf1sh
Level 78: King of Kings
  • 11752 Posts
  • 64 Topics
  • 3183 Solutions
Registered:

Yes, you can, the link I gave you has the details on how to do this... @Grim 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 5 of 7
790 Views

MI5
Level 94: Supreme
  • 150385 Posts
  • 641 Topics
  • 28639 Solutions
Registered:

All details in my first post above @Grim 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 7
783 Views

MI5
Level 94: Supreme
  • 150385 Posts
  • 641 Topics
  • 28639 Solutions
Registered:

In case you missed it.

If you're already on Pay As You Go, text one of the following free to 21300:

Big Bundles

  • BIGBUNDLE5 for the £5 tariff
  • 10DATABB for the £10 tariff
  • 15DATABB for the £15 tariff
  • 20DATABB for the £20 tariff
  • 30DATABB for the £30 tariff

Or you can choose a Big Bundle in My O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 7
761 Views