Payment history

[JoByrne]

How can I view my payment history and change my payment details? Where do I navigate to on My O2 after logging in?

[jonsie]

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it 

https://community.o2.co.uk/t5/How-to-Guides/How-to-guide-My-O2/ba-p/1275603

And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.
If you still need help then the Social Media teams will be on hand, just send them a message

See links below 

[MI5]

@JoByrne 

In the billing section.

Guide: My O2 App 

[JoByrne]

I don't see a bills section for PAYG. See my screen shots.

 

 

[MI5]

There are no bills on PAYG @JoByrne 

To make any changes you'll need to call 4445

[JoByrne]

So basically it is not possible, if you have PAYG, to view payment history and/or change payment details once logged in on either the app or the website. Fabulous.

[MI5]

That's it @JoByrne 

You can request a SAR but not all that convenient and you still won't be able to make changes.

https://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-yo...