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Pay as you gp international big bundle

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Jolanta1
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on ‎23-05-2021 20:00

on ‎23-05-2021 20:00

Hi, I bought i O2 store international big bundle sim and payed 20£. But it says I have 0£ to call for and I need to top it up. I thought 20£ I payed was my first month. What did I pay 20£ for?

Cheers, Jolanta

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MI5
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on ‎23-05-2021 20:06

on ‎23-05-2021 20:06

@Jolanta1 

Your top up buys allowances https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Check in your MyO2 http://www.o2.co.uk/myo2 to see if the international bolt on has been enabled, if not, call O2 on 4445 to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎23-05-2021 20:06

on ‎23-05-2021 20:06

@Jolanta1 

Your top up buys allowances https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Check in your MyO2 http://www.o2.co.uk/myo2 to see if the international bolt on has been enabled, if not, call O2 on 4445 to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jolanta1
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on ‎23-05-2021 20:13

on ‎23-05-2021 20:13

Thank you! I'll call them tomorrow. No one works today that late.

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MI5
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on ‎23-05-2021 20:26

on ‎23-05-2021 20:26

@Jolanta1 

8.00am is the best time to call thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎23-05-2021 20:49

on ‎23-05-2021 20:49

Is there a voucher number on your receipt @Jolanta1 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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