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Pay as you go

lol221
Level 1: Joiner
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I am currently on a contract but am able to upgrade. I now have a work phone - can I switch from contract to pay but retain my phone number
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MI5
Level 94: Supreme
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@lol221 

Yes you can. 

You need to call customer service and they will migrate your contract to PAYG and send you a SIM with your number on it.

You will need to pay anything you owe on your contract too.

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>

View solution in original post

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MI5
Level 94: Supreme
  • 145869 Posts
  • 636 Topics
  • 28034 Solutions
Registered:

@lol221 

Yes you can. 

You need to call customer service and they will migrate your contract to PAYG and send you a SIM with your number on it.

You will need to pay anything you owe on your contract too.

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 2 of 5
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lol221
Level 1: Joiner
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Thank you
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TallTrees
Level 49: Rootin' Tootin' 
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Hello @lol221
You can always keep your phone number but you will need to contact o2 customer services to cancel and fully pay up your mobile contract. Then you can get a PAYGO sim sent to you.
Good luck and welcome to the o2 community forum.


HAPPINESS IS BEE SHAPED

Message 4 of 5
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MI5
Level 94: Supreme
  • 145869 Posts
  • 636 Topics
  • 28034 Solutions
Registered:

You're welcome @lol221 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 5 of 5
731 Views