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Pay as you go

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lol221
Level 1: Joiner
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on ‎30-07-2020 07:06

on ‎30-07-2020 07:06

I am currently on a contract but am able to upgrade. I now have a work phone - can I switch from contract to pay but retain my phone number
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MI5
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on ‎30-07-2020 07:11

on ‎30-07-2020 07:11

@lol221 

Yes you can. 

You need to call customer service and they will migrate your contract to PAYG and send you a SIM with your number on it.

You will need to pay anything you owe on your contract too.

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎30-07-2020 07:11

on ‎30-07-2020 07:11

@lol221 

Yes you can. 

You need to call customer service and they will migrate your contract to PAYG and send you a SIM with your number on it.

You will need to pay anything you owe on your contract too.

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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lol221
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on ‎30-07-2020 07:12

on ‎30-07-2020 07:12

Thank you
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TallTrees
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on ‎30-07-2020 07:12

on ‎30-07-2020 07:12

Hello @lol221
You can always keep your phone number but you will need to contact o2 customer services to cancel and fully pay up your mobile contract. Then you can get a PAYGO sim sent to you.
Good luck and welcome to the o2 community forum.


HAPPINESS IS BEE SHAPED

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MI5
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In response to TallTrees
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on ‎30-07-2020 07:16

on ‎30-07-2020 07:16

You're welcome @lol221 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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