Pay as you go

[Fakir]

Hi I topped up to£30 and I wanted the £30 big bundle but it took 15 and I don’t have internet. I need this bundle to run from now . 30big bundle please

[Fakir]

??? Can some one help

[O2Leyla]

Hello, The best thing to do is contact customer services on 03448090202 who will be able to look into this further for you.

Hope this helps.

[Cleoriff]

@Fakir 

Just so you know, this isn't O2 you are talking to, it's a community forum.

As well as the number given above, this guide has numerous other numbers to contact O2 during the current crisis. Guide: Coronavirus Community Help and Support 

0800 587 4005 appears to have the best results in getting through to an adviser.