Pay as you go

Andy6 · ‎30-04-2019

I have recently purchased a Alcatel u3 phone all is fine except it keeps charging me for data use even though I have turned off location services and mobile data

any ideas

MI5 · ‎30-04-2019

@Andy6 what tariff are you on and how much are you being charged?
Are you sure it's for data?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-04-2019

@Andy6 @It could be the web daily which takes a £1 off your credit every day if mobile data is switched on but if yours is set to off then call 4445 payg customer service & they may be able to help find the cause

EmilieT · ‎02-05-2019

Hey @Andy6, there are some good pointers above, did any of them help you understand the charges better? If not, could you let us know a bit more about your contract and settings, as queried by other members? We'd love to help further if you're still having trouble with those charges!

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O2

Pay as you go

Data Usage

5G on pay as you go

Sim post ordered

Money back

2g 3g switch off