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Pay as you go

SylwiaK
Level 1: Joiner
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how to swith to normal PAYG instead of bundle?

Will I lose my credit if I have just top up?

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Cleoriff
Level 94: Supreme
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Hi @SylwiaK

Just contact customer services https://www.o2.co.uk/contactus

You should be able to get any credit transferred....

You may be able to do it via My O2 http://www.o2.co.uk/myo2  though speaking to CS would ensure any credit was transferred...

Welcome to the forum Welcome

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 110804 Posts
  • 799 Topics
  • 6387 Solutions
Registered:

Hi @SylwiaK

Just contact customer services https://www.o2.co.uk/contactus

You should be able to get any credit transferred....

You may be able to do it via My O2 http://www.o2.co.uk/myo2  though speaking to CS would ensure any credit was transferred...

Welcome to the forum Welcome

*The Game Is On*

Girl in a jacket
Message 2 of 4
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MI5
Level 94: Supreme
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You will lose your bundle and the cost of that but any remaining credit will be retained.
Just login to your MyO2 and change your tariff.
http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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EmilieT
Former Staff
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Hi @SylwiaK, and welcome to the forum Wave

 

Did the advice above help you switch? Please let us know how you're getting on, and if you need any further help!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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