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Pay as you go sim problems

lizziegjones
Level 1: Joiner
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I have just purchased a Pay as you go sim and it seems to not work, I can recieve calls but cant make any. It tells me I need to activate it but when I go to do that O2 does not recognise the number. Does anyone know how to get around this?

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MI5
Level 94: Supreme
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@lizziegjones 

You need to make your first top up with a voucher to activate the sim Guide How to Top Up (PAYG) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
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Hey @lizziegjones have you managed to topup your sim yet? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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