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Pay as you go sim not working

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GWB
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on ‎21-12-2021 09:58

on ‎21-12-2021 09:58

Recently topped up pay as you go SIM and changeddown to £5 Big Bundle, only use sim in a connected device for alarms. SIm not working at all, even in phone. Any thoughts...

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MI5
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on ‎21-12-2021 10:34

on ‎21-12-2021 10:34

@GWB 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎21-12-2021 10:01

on ‎21-12-2021 10:01

@GWB 

How recently did you top up?

Bundles only last for 30 days......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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GWB
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on ‎21-12-2021 10:26

on ‎21-12-2021 10:26

Yesterday, checked through app I need to renew in Jan. Strangely I can get the SIM to receive messages when I put it in a phone, but it will not send anything.

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MI5
Level 94: Supreme
In response to GWB
  • 151841 Posts
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Registered:

on ‎21-12-2021 10:34

on ‎21-12-2021 10:34

@GWB 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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