Solved: Pay as you go charges

ChasD · ‎01-07-2022

Why do I get charged double for text messages on pay as you go, and O2 app.charged an extra amount of money from my balance. This is so for my partner. Erratic charges for simple short text only.

MI5 · ‎01-07-2022

@ChasD

One text is 160 characters and smilies or emojis can eat that up very quickly..

Anything over 160 will create a second SMS.

Guide: Accidental MMS Sending and How to Avoid it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Enlli · ‎01-07-2022

Something wrong there. As we are all customers and cannot access your account from here you will need to ring O2 or

You can message O2 on Facebook (https://o2uk.co/O2CFB) ,

Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎01-07-2022

@ChasD

One text is 160 characters and smilies or emojis can eat that up very quickly..

Anything over 160 will create a second SMS.

Guide: Accidental MMS Sending and How to Avoid it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Pay as you go charges

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