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Pay as you go charges

ChasD
Level 1: Joiner
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Why do I get charged double for text messages on pay as you go, and O2 app.charged an extra amount of money from my balance. This is so for my partner. Erratic charges for simple short text only.

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MI5
Level 94: Supreme
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@ChasD 

One text is 160 characters and smilies or emojis can eat that up very quickly..

Anything over 160 will create a second SMS.

Guide: Accidental MMS Sending and How to Avoid it 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Enlli
Level 22: Usually online
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Something wrong there. As we are all customers and cannot access your account from here you will need to ring O2 or

You can message O2 on Facebook (https://o2uk.co/O2CFB) ,

Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

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MI5
Level 94: Supreme
  • 128301 Posts
  • 614 Topics
  • 22565 Solutions
Registered:

@ChasD 

One text is 160 characters and smilies or emojis can eat that up very quickly..

Anything over 160 will create a second SMS.

Guide: Accidental MMS Sending and How to Avoid it 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 3
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