Pay as you go change number

[LeeIngham]

Recently purchased a new phone for my daughter

Opted to bring her old number from her old EE phone

now she has phone and it has the transferred number

we can’t see or access the account to see the balance (which is 0) and the o2 app still shows the handset sim other number not the transferred number. 

Please help so my daughter can use her phone 

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with thisor call them : Guide: Coronavirus Community Help and Support