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Pay as you go card not saving

sav_1975
Level 1: Joiner
  • 2 Posts
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Hello,

 

does anyone else have issues with the payment card not saving.

my old card expired, so I have tried to out in the new card but it won’t save.

o2 have been useless with their customer service and only seem to be interested if I was on a contract.

it’s annoying as it used to top up automatically 

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MI5
Level 94: Supreme
  • 128165 Posts
  • 614 Topics
  • 22505 Solutions
Registered:

@sav_1975 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 4445 for PAYG customer service.
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128165 Posts
  • 614 Topics
  • 22505 Solutions
Registered:

@sav_1975 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 4445 for PAYG customer service.
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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