Pay as you go balance

[Karen29]

Hi, I'm new to O2, I ordered a sim, which I have received and is now in my phone. On 10th Feb I put £10 on to get started, it took this and said I have zero balance but have 10GB/texts/calls. Ive checked my balance today and I have £5 credit. I'm a bit confused, as thought topping up with £10, I would have this as credit and the 10GB/Text/Calls was a bolt on on top for a month? Can anyone explain whats happened? I cant seem to find anywhere on the O2 site that I am able to speak with O2 about this 😞 not a good start with them

[TallTrees]

Hello @Karen29 

This may help

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

[madasaf1sh]

@Karen29 

It sounds like it has defaulted to the £10 bundle which is auto renewed each month, o2 dont offer the old school PAYG anymore...

The £5 could have been promotional credit, you need to speak to o2 either 4445 or if you message 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[jonsie]

Looks like you are on the £5 big bundle so your top up will equate to 2 months of allowances but this bundle is no longer available to payand go custmers

Maybe you are on monthly contract

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message

See links below 

[MI5]

@Karen29 

You get £5 credit for registering for your MyO2 account.

This link explains how O2 bundles work https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Basically, your credit is exchanged for allowances.

[Karen29]

Thank you 😊