Pay as you go Tariff not able to use Data

[KerrCartwright]

I am on the £10 per month Tariff, giving me unlimited texts and minutes and 7gb of data. 

I topped up in late December, my balances via the O2 app have been updated however I am unable to use any of the data - I am never connected to 4G. 

I have checked all of my device settings (ensuring mobile data is on, manually selecting the O2 network, resetting phone, reseating sim) but this hasn't worked. I should add that I have been using this service for 6 months without issue until December, so I don't believe it's an issue with the device itself. 

Any help is appreciated 

[MI5 · Accepted solution]

@KerrCartwright 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks