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Level 1: Joiner
Posts: 3
Registered: ‎06-01-2019

Pay as you go - 10 pounds 2GB - credit issue

Hi,

 

I live outside the UK, I bought a SIM while in the UK at Xmas (Pay as you go - 10 pounds for 2GB, 500 minutes, 5000 texts).  I put the SIM in a phone while in the UK but did not make calls or texts.  I was told as long as I send a text every month from overseas I can keep it alive and use it on my next trip to the UK.

 

Back at home, I seem to have no credit, do I need to convert the UK credit into roaming credit?  To top-up I need a UK credit card which I don't have.

 

Grateful for any assistance.

 

John

 

Posts: 7,899
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Registered: ‎17-03-2015

Re: Pay as you go - 10 pounds 2GB - credit issue

[ Edited ]

@jdavid You only need to use it once every 6 months & top up every 999 days but texting from overseas is very expensive up to £2 a time I believe or if o2 travel has been enabled then £4.99 a day. Just sending one text from overseas can activate the £4.99 fee

iPhone 7
Level 1: Joiner
Posts: 3
Registered: ‎06-01-2019

Re: Pay as you go - 10 pounds 2GB - credit issue

Thanks for this, according to the SMS I received when registering on a network here, its 1p to send a text, I should be ok for this.  I just need to know whether I did not do something to get my 10 pounds credit when I was in the UK or can I top up somehow from here.

 

Posts: 82,942
Topics: 510
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Registered: ‎04-04-2012

Re: Pay as you go - 10 pounds 2GB - credit issue

[ Edited ]

@jdavid
You credit has been exchanged for the allowances so your credit will show as zero. You really need to change to the classic 321 sim for what you need. You can change this in your MyO2 http://www.o2.co.uk/myo2 

All ways to top up here https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎06-01-2019

Re: Pay as you go - 10 pounds 2GB - credit issue

@MI5, many thanks for this.  According to my profile I have:

 

"Remaining allowances: You have 5000 texts, 500 minutes of calls and 2045.3MB of data left" BUT a balance of 0 pounds.

 

I sent "BALANCE" to 20202 and it says I have "You've got 1000 minutes & 0 seconds of your offer allowance left to use in the UK or EU until 23 Jan at 11:59pm"

 

I think I might have an issue that I am in Switzerland which is not in the EU Smiley Happy

 

Is there another name for classic 321 as I could not find it, thanks.

 

 

 

Posts: 82,942
Topics: 510
Solutions: 10,055
Registered: ‎04-04-2012

Re: Pay as you go - 10 pounds 2GB - credit issue

@jdavid it's this one, "classic pay as you go" https://www.o2.co.uk/shop/sim-cards/pay-as-you-go#simtype=classicpayasyougo 

Unfortunately, as you say, Switzerland isn't included for you to use your allowances either https://community.o2.co.uk/t5/How-to-Guides/EU-Roaming-Changes-from-15th-June-2017-quot-PAY-AS-YOU-G...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)