Pay and go not working abroad

[Mlnott]

Phone not working in Portugal. Have big bundle and not working. 

[Cleoriff]

@Mlnott 

A few things to try

• Make sure Mobile data and data roaming is enabled
• Turn off 5G
• Turn Airplane mode off then on (This often kickstarts things)
•   Reboot phone.
•   Manually search for a different network
•   If using an iPhone, change data apn to  mobile.o2.co.uk
•   Call customer service to check for any roaming bars
•   If none of this works you need to contact O2:

If you need to contact O2 from abroad, use this free number +44 7860 980 202

OR use Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[Chrissiealone]

Wow Minott that super sucks. I'm really new to 02, but my son, who has used 02 forever told me that it's a good idea to add a bolt on since it's free even if you are going to a country that is included in your contract.

Hope you get sorted.

Chrissie