Pay and Go hub

[Martin-O2]

Hey everyone, 

Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. 

If you have a question about topping up your balance, setting up auto topups or issues topping up then take a look at our community guide on how to top up your Pay and Go balance. 

If you're new to Pay and Go and need to activate your sim then all you need to to is topup for the first time. Please refer to this guide for all the ways to topup. If you have a Pay and Go data sim then follow the steps in this FAQ to activate your data sim. 

For questions about tariffs and changing your tariff, this FAQ will have the answers you need. 

If you want to know more about Pay and Go rewards then check out this handy article for more information. 

One important thing to remember about Pay and Go sims is that you must make a chargeable text message or call at least once every 6 months or the sim will be disconnected. If you forget and this does happen no need to worry, a quick call to customer services and you can get the sim reconnected. 

Please do let us know if you have any questions that are not covered in in this post and if you have any suggestions on what else we can include in this topic then feel free to give us a heads up in the comments below! 

[MI5]

No longer possible with O2 @kinga6786 

Most networks have also abandoned basic PAYG now.

Only Tesco (soon to end) and giffgaff that runs on O2 or 1pMobile which is EE.

[Jonas]

I was directed here through the cht. My brother is currently in Italy and his data isnt working. He has a pay as you go sim and has a monthly bundle. Can anyone help?

[Ross10]

Is there a way to put your pay as you go on hold so that it doesnt auto renew every month

[MI5]

@Ross10 

Just remove your payment card details so it can't auto top up.

[Ross10]

unfortunately the money is deposited in the account 

[MI5]

@Ross10 

Your only option would be to call 4445 and see if customer services can stop it for you.

[Dale87]

Looking to purchase a pay as you go refurb from the store and when I add it to the basket it's asking me to select to a sim, however I don't want to choose any of those bundles and just stick with the sim I have from my iphone 7, how do I get around this?

[MI5]

@Dale87 

Just choose any sim and bin it when it arrives (you won't be charged).

Put your old sim in the phone.

[Kencheung]

hello Martin, i am new in o2, i want to keep my old number, but when i've fill in all the information, its show something went wrong, so what can i do?

[Aerton]

Hi, there. Early December, I got an O2 SIM card to use throughout my trips in Europe and added automatic debit into my account. I am in Brazil now (where I live) and won't be using my O2 number anymore. As I forgot to remove my card, 10 pounds were taken from my bank account yesterday. Is it possible to have this amount back? Thank you.