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Pay and Go hub

Community Manager
Community Manager
  • 8017 Posts
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Hey everyone, 


Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. 


If you have a question about topping up your balance, setting up auto topups or issues topping up then take a look at our community guide on how to top up your Pay and Go balance


If you're new to Pay and Go and need to activate your sim then all you need to to is topup for the first time. Please refer to this guide for all the ways to topup. If you have a Pay and Go data sim then follow the steps in this FAQ to activate your data sim. 


For questions about tariffs and changing your tariff, this FAQ will have the answers you need. 


If you want to know more about Pay and Go rewards then check out this handy article for more information. 


One important thing to remember about Pay and Go sims is that you must make a chargeable text message or call at least once every 6 months or the sim will be disconnected. If you forget and this does happen no need to worry, a quick call to customer services and you can get the sim reconnected. 


Please do let us know if you have any questions that are not covered in in this post and if you have any suggestions on what else we can include in this topic then feel free to give us a heads up in the comments below! 

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Message 1 of 51

Level 94: Supreme
  • 128216 Posts
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No longer possible with O2 @kinga6786 

Most networks have also abandoned basic PAYG now.

Only Tesco (soon to end) and giffgaff that runs on O2 or 1pMobile which is EE.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 51 of 51