Pay and Go hub

[Martin-O2]

Hey everyone, 

Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. 

If you have a question about topping up your balance, setting up auto topups or issues topping up then take a look at our community guide on how to top up your Pay and Go balance. 

If you're new to Pay and Go and need to activate your sim then all you need to to is topup for the first time. Please refer to this guide for all the ways to topup. If you have a Pay and Go data sim then follow the steps in this FAQ to activate your data sim. 

For questions about tariffs and changing your tariff, this FAQ will have the answers you need. 

If you want to know more about Pay and Go rewards then check out this handy article for more information. 

One important thing to remember about Pay and Go sims is that you must make a chargeable text message or call at least once every 6 months or the sim will be disconnected. If you forget and this does happen no need to worry, a quick call to customer services and you can get the sim reconnected. 

Please do let us know if you have any questions that are not covered in in this post and if you have any suggestions on what else we can include in this topic then feel free to give us a heads up in the comments below! 

[O2Emma]

@Cleoriff No problem 

[Cleoriff]

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@MI5 wrote:

What's the point of tagging staff if they don't answer @Martin-O2 as we spoke about recently?

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Yes that was the only issue I mentioned to @Martin-O2 in my response @MI5 

[PaulHedges1977]

hi was told i had to come here to get my phone iemi blocked

[PaulHedges1977]

the imei number is xxxxxxxxxxxxxxx

[mod edit: please do not post IMEI numbers on the public board. Thanks!]

[MI5]

@PaulHedges1977 

You need to report it to O2 Guide: Lost or Stolen O2 Device? - How to Report it 

This is a community forum, not customer service.

[PaulHedges1977]

lol cs saidd to come here

[MI5]

@PaulHedges1977 

It's not gonna get reported here mate.

Call CS and ask them to do the job they are paid for doing.

[MelissaB]

Hi! My number for an old phone (my spare 'pay and go' phone) got disconnected at some point. Is it possible to find out if that number has already been allocated to someone else's phone? When I switched on the phone it says 'Sim card registration failed'.

[MI5]

@MelissaB 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

[TomD1]

I've been using my pay as you go sim for 2-step-verification and now I have no service.  Tested on multiple phones and doesn't work on any. When I call the number is says 'number not recognised'. Has my number been deactivated? If so, how do I get it reactivated?