Pay and Go hub

[Martin-O2]

Hey everyone, 

Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. 

If you have a question about topping up your balance, setting up auto topups or issues topping up then take a look at our community guide on how to top up your Pay and Go balance. 

If you're new to Pay and Go and need to activate your sim then all you need to to is topup for the first time. Please refer to this guide for all the ways to topup. If you have a Pay and Go data sim then follow the steps in this FAQ to activate your data sim. 

For questions about tariffs and changing your tariff, this FAQ will have the answers you need. 

If you want to know more about Pay and Go rewards then check out this handy article for more information. 

One important thing to remember about Pay and Go sims is that you must make a chargeable text message or call at least once every 6 months or the sim will be disconnected. If you forget and this does happen no need to worry, a quick call to customer services and you can get the sim reconnected. 

Please do let us know if you have any questions that are not covered in in this post and if you have any suggestions on what else we can include in this topic then feel free to give us a heads up in the comments below! 

[MI5]

@TomaszGlobal 

Not all countries are included in inclusive mins.

You can check here https://www.o2.co.uk/shop/sim-cards/international-big-bundles

[TomaszGlobal]

The ones i am after are there:

Czech Republic, Hungary, Slovak Republic, Hungary, Poland

That is not the case

[MI5]

You'll have to keep trying live chat then.

It poped up for me when I went to the page I inked to or try hanging around the shop pages https://www.o2.co.uk/shop

[TomaszGlobal]

Lady on the live chat was strict that the only way is to either go to their shop or call them,

which are both things i am unable to do in the nearest future

@MI5 Can you think of any other way or  i am screwed?

[MI5]

Maybe @Anonymous can help @TomaszGlobal ?

[Cleoriff]

4 hrs later, it appears not! Try @O2Emma instead?

[O2Emma]

Hi @Cleoriff I will try to help.

[O2Emma]

Hi @TomaszGlobal Sorry you are having a issue please can you explain is the issue that there has been £5.00 taken or you are unable to call international numbers.

Thanks o2Emma

[Cleoriff]

Thanks @O2Emma 

[MI5]

What's the point of tagging staff if they don't answer @Martin-O2 as we spoke about recently?