Pay and Go hub

[Martin-O2]

Hey everyone, 

Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. 

If you have a question about topping up your balance, setting up auto topups or issues topping up then take a look at our community guide on how to top up your Pay and Go balance. 

If you're new to Pay and Go and need to activate your sim then all you need to to is topup for the first time. Please refer to this guide for all the ways to topup. If you have a Pay and Go data sim then follow the steps in this FAQ to activate your data sim. 

For questions about tariffs and changing your tariff, this FAQ will have the answers you need. 

If you want to know more about Pay and Go rewards then check out this handy article for more information. 

One important thing to remember about Pay and Go sims is that you must make a chargeable text message or call at least once every 6 months or the sim will be disconnected. If you forget and this does happen no need to worry, a quick call to customer services and you can get the sim reconnected. 

Please do let us know if you have any questions that are not covered in in this post and if you have any suggestions on what else we can include in this topic then feel free to give us a heads up in the comments below! 

[JustynaBrown]

Thank you. I have tried and nothing works. It’s been 3 days now so I will probably have to change provider

[janes]

Hello. Suddenly my sim not working. i didnt take it out or nothing. I live abroad. Now when I log into my o2 it asks for verification sms code ,but I cant do this as sim not working, doesnt connect to networks, it says SIM NOT PROVISIONED FOR VOICE. I cant call you.Please email me

[MI5]

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@janes wrote:

Hello. Suddenly my sim not working. i didnt take it out or nothing. I live abroad. Now when I log into my o2 it asks for verification sms code ,but I cant do this as sim not working, doesnt connect to networks, it says SIM NOT PROVISIONED FOR VOICE. I cant call you.Please email me james.burgess.mail**Personal info** 07732480524 is my number

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Maybe @O2Georgina can assist?

[O2Georgina]

Hi @MI5  Thanks for the tag

 the customer has already sent me a private message

[MI5]

No problem Gina, thanks 

[Laceykai4]

Good evening can u please confirm that my number 07561706656 was a pay and go sim card ? I'm having alot of trouble with a company.
Many thanks

[Laceykai4]

Is anyone available to help me please

[jonsie]

You need to explain a little more please @Laceykai4 

[MI5]

@Laceykai4 

No one here could know what you had I'm afraid.

You need to contact O2 http://www.o2.co.uk/contactus

[TomaszGlobal]

Hi,

I have chosen Premium International Big Bundle, topped up my account with £25, i tough ok i will have 1000 minutes to call to europe and £5 on top of it, after some calls were made i have realised that the full £5 have been taken from my account,

Is there a reason behind it that was charged for the minutes that was supposed to be included in my bundle?

I can find any information on the above on any faq, cant call paygo call centre as i am at work, chat team is apparently unable to check anything,

I cant go to the o2 shop as i am working in their oppening times