Pac code on new PAYG sim - no credit

[Sh500]

I have ported my phone number to an o2 PAYG SIM only to realise the signal in my area is extremely poor 0 to 1 bar.

The only option I can see is to move again to another provider. But o2 say I can only receive a PAC via text message. I do not want to waste £10 simply to send a message to move elsewhere.

Does anyone know why they cannot simply provide the PAC over the phone?

NB: I am able to receive texts and calls.

[Cleoriff]

Pleased to hear it @Kbear 

[P_Dad]

Hi, Im in the same boat, I have tried to call customer services but no help, can anyone help as its my son number and all his friends know it. thank you in advance.

[gmarkj]

Will see if either @O2Lisa or @Korey01  can assist you with this then @P_Dad

Edited to add correct names

[O2Lisa]

Thanks for the tag @gmarkj 

I'll message you privately @P_Dad and look in to this for you

[Sergejs]

Hi, I am in same position could please someone help me.

[Sergejs]

@O2Lisa or @02Korey could you please help me

[MI5]

@Sergejs 

On rota now is @Thomaso1 and @O2Waqas 

[O2Waqas]

Thank you for the tag @MI5 

@Sergejs I will send you a private message, so we can look into this for you

Thanks 

Waqas 

[O2Lisa]

Morning @Sergejs, I can see my colleague has responded to the tag but if you need any further help just let me know 

[ganon]

Hi guys i am having the same issue as well, can someone message me? thanks