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Pac code on new PAYG sim - no credit

Sh500
Level 2: Apprentice
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I have ported my phone number to an o2 PAYG SIM only to realise the signal in my area is extremely poor 0 to 1 bar.

The only option I can see is to move again to another provider. But o2 say I can only receive a PAC via text message. I do not want to waste £10 simply to send a message to move elsewhere.

Does anyone know why they cannot simply provide the PAC over the phone?

NB: I am able to receive texts and calls.
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Cleoriff
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Pleased to hear it @Kbear 

*The Game Is On*

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P_Dad
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Hi, Im in the same boat, I have tried to call customer services but no help, can anyone help as its my son number and all his friends know it. thank you in advance.

 

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gmarkj
Level 52: Innovator
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Will see if either @O2Lisa or @Korey01  can assist you with this then @P_Dad

 

 

Edited to add correct names

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 33 of 94
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O2Lisa
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Thanks for the tag @gmarkj smiling

I'll message you privately @P_Dad and look in to this for you

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Sergejs
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Hi, I am in same position could please someone help me.
Message 35 of 94
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Sergejs
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@O2Lisa or @02Korey could you please help me
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MI5
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@Sergejs 

On rota now is @O2Thomas and @O2Waqas 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 37 of 94
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O2Waqas
O2 Support
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Thank you for the tag @MI5 

 

@Sergejs I will send you a private message, so we can look into this for you

 

Thanks 

 

Waqas 

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Message 38 of 94
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O2Lisa
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Morning @Sergejs, I can see my colleague has responded to the tag but if you need any further help just let me know smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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ganon
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Hi guys i am having the same issue as well, can someone message me? thanks

Message 40 of 94
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