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Pac code on new PAYG sim - no credit

Sh500
Level 2: Apprentice
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Registered:
I have ported my phone number to an o2 PAYG SIM only to realise the signal in my area is extremely poor 0 to 1 bar.

The only option I can see is to move again to another provider. But o2 say I can only receive a PAC via text message. I do not want to waste £10 simply to send a message to move elsewhere.

Does anyone know why they cannot simply provide the PAC over the phone?

NB: I am able to receive texts and calls.
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dor
Level 1: Joiner
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Still not heard anything from Lisa. Thanks for the help

Message 141 of 158
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O2Lisa
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Yeah course I can @Cleoriff

@Lina28_09@dor I'll message you privately and get this sorted for you. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Message 142 of 158
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_ChilliP_
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Hi @O2Lisa it's easy done, no need to apologise. @O2Emma has picked this up now.

 

Thanks

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RevingAmedi
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I think you shouldn't. Because, you would also lose the £9.90p remaining credit once the switching is done! Funny O2 punishment rules, hey!!

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RevingAmedi
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By the way, the text message for the PAC request would cost you 10p, however, you would also lose the remaining credit of £9.90p once the switching is processed! Funny punishment rules by O2, hey!!

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_ChilliP_
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It's very easy to complain when things are wrong and don't get resolved, but not enough people give others credit for when they go that extra mile to help people.

 

I would just like to say a massive thanks to both @O2Lisa & @O2Emma for their hard work and help with obtaining a PAC code for my sons's PAYG account. It's nice to know that if I need support with my 2 Pay Monthly accounts then as well as this community, there are also wonderful members of staff that will go out of their way to help you.

 

Also, contrary to what @RevingAmedi it didn't cost a thing for me so there was no O2 punishment rules involved. All it took was a wee bit of patience, some good manners and 2 wonderful helpers. Voila, I'm not out of pocket and I'm happy they took ownership and resolved things for me.

 

So Lisa & Emma, well done and thanks. You're both stars 👍🌟

Message 146 of 158
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tonybdj
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Can you sort me a pac code as well please ? No credit. Paid 20 for the sim from a shop as a premium number so don’t want to pay more 

Message 147 of 158
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Whitedoves83
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I bought a dual o2 sim pack. I accidently topped up the other sim, not the one I ported my number to. So I cannot justify topping up twice. I would like to port my number out. Please help @O2Lisa & @O2Emma 

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Claudiu1
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Hi @O2Lisa & @O2Emma I've seen you helped quite a few other people with getting a PAC code without them having to top-up £10 just to send a 10p text to 65075. Can you please help me as well? Thank you in advance.

Message 149 of 158
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Claudiu1
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It's been sorted for me after calling 0344 809 0202. They initially said it can't be done but after escalating to the manager it was possible slight_smile

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