Solved! Go to Solution.
It's very easy to complain when things are wrong and don't get resolved, but not enough people give others credit for when they go that extra mile to help people.
I would just like to say a massive thanks to both @O2Lisa & @O2Emma for their hard work and help with obtaining a PAC code for my sons's PAYG account. It's nice to know that if I need support with my 2 Pay Monthly accounts then as well as this community, there are also wonderful members of staff that will go out of their way to help you.
Also, contrary to what @RevingAmedi it didn't cost a thing for me so there was no O2 punishment rules involved. All it took was a wee bit of patience, some good manners and 2 wonderful helpers. Voila, I'm not out of pocket and I'm happy they took ownership and resolved things for me.
So Lisa & Emma, well done and thanks. You're both stars 👍🌟