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Pac code on new PAYG sim - no credit

Sh500
Level 2: Apprentice
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Registered:
I have ported my phone number to an o2 PAYG SIM only to realise the signal in my area is extremely poor 0 to 1 bar.

The only option I can see is to move again to another provider. But o2 say I can only receive a PAC via text message. I do not want to waste £10 simply to send a message to move elsewhere.

Does anyone know why they cannot simply provide the PAC over the phone?

NB: I am able to receive texts and calls.
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dor
Level 1: Joiner
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Hi Lisa,

I am having the same issue and cannot get my PAC code from O2. I am on a pay and go plan, would you be able to help me please ?

Message 131 of 158
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gmarkj
Level 59: Quartermaster
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Registered:

Hi @dor @_ChilliP_  I'll mention the community advisor who is on duty tonight (and tomorrow) so they get in touch.

@O2Emma @O2megjess can you please help the two community members above?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 132 of 158
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O2Emma
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Evening @gmarkj I will pick this up thanks.

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Message 133 of 158
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O2Emma
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Hi @_ChilliP_ I will send you a private message to look into this for you .

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Message 134 of 158
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dor
Level 1: Joiner
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Hi Emma still have not had anyone reach out is there someone that can help with my issue please?

Message 135 of 158
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dor
Level 1: Joiner
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Hi could I please get some help getting a PAC code ? 

Message 136 of 158
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Lina28_09
Level 1: Joiner
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I'm having the same problem. I had pay monthly contract. I ended my contract and kept my number as pay as you go. Now I want to change the network and can't get my pac code without top up. It's incredible 

Message 137 of 158
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Cleoriff
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@O2Lisaare you able to help @Lina28_09 and @dor please?

Veritas Numquam Perit

Girl in a jacket
Message 138 of 158
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O2Lisa
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Morning @_ChilliP_, I am so sorry I must have missed your post, I do apologise.

I'll message you privately and get this sorted for you 😊

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Girl in a jacket
Message 139 of 158
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dor
Level 1: Joiner
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Hi Lisa, I never seem to get you help. I think you may have missed a few of my messages too.. can I get help with my PAC code please

Message 140 of 158
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