cancel
Showing results for 
Search instead for 
Did you mean: 

Pac code on new PAYG sim - no credit

Sh500
Level 2: Apprentice
  • 5 Posts
  • 1 Topics
  • 1 Solutions
Registered:
I have ported my phone number to an o2 PAYG SIM only to realise the signal in my area is extremely poor 0 to 1 bar.

The only option I can see is to move again to another provider. But o2 say I can only receive a PAC via text message. I do not want to waste £10 simply to send a message to move elsewhere.

Does anyone know why they cannot simply provide the PAC over the phone?

NB: I am able to receive texts and calls.
Message 1 of 169
27,289 Views
168 REPLIES 168

dor
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi Lisa,

I am having the same issue and cannot get my PAC code from O2. I am on a pay and go plan, would you be able to help me please ?

Message 131 of 169
1,062 Views

gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:

Hi @dor @_ChilliP_  I'll mention the community advisor who is on duty tonight (and tomorrow) so they get in touch.

@O2Emma @megjess can you please help the two community members above?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 132 of 169
1,063 Views

O2Emma
  • 1198 Posts
  • 0 Topics
  • 34 Solutions
Registered:

Evening @gmarkj I will pick this up thanks.

signature
Message 133 of 169
1,055 Views

O2Emma
  • 1198 Posts
  • 0 Topics
  • 34 Solutions
Registered:

Hi @_ChilliP_ I will send you a private message to look into this for you .

signature
Message 134 of 169
1,055 Views

dor
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi Emma still have not had anyone reach out is there someone that can help with my issue please?

Message 135 of 169
1,040 Views

dor
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi could I please get some help getting a PAC code ? 

Message 136 of 169
1,039 Views

Lina28_09
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I'm having the same problem. I had pay monthly contract. I ended my contract and kept my number as pay as you go. Now I want to change the network and can't get my pac code without top up. It's incredible 

Message 137 of 169
1,030 Views

Cleoriff
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@O2Lisaare you able to help @Lina28_09 and @dor please?

Veritas Numquam Perit

Girl in a jacket
Message 138 of 169
1,024 Views

O2Lisa
  • 996 Posts
  • 0 Topics
  • 32 Solutions
Registered:

Morning @_ChilliP_, I am so sorry I must have missed your post, I do apologise.

I'll message you privately and get this sorted for you 😊

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 139 of 169
1,022 Views

dor
Level 1: Joiner
  • 7 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi Lisa, I never seem to get you help. I think you may have missed a few of my messages too.. can I get help with my PAC code please

Message 140 of 169
1,019 Views