cancel
Showing results for 
Search instead for 
Did you mean: 

Pac code on new PAYG sim - no credit

Sh500
Level 2: Apprentice
  • 5 Posts
  • 1 Topics
  • 1 Solutions
Registered:
I have ported my phone number to an o2 PAYG SIM only to realise the signal in my area is extremely poor 0 to 1 bar.

The only option I can see is to move again to another provider. But o2 say I can only receive a PAC via text message. I do not want to waste £10 simply to send a message to move elsewhere.

Does anyone know why they cannot simply provide the PAC over the phone?

NB: I am able to receive texts and calls.
Message 1 of 169
27,294 Views
168 REPLIES 168

PACman1977
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have just tried calling o2 to get my pac code in a situation similar to OP and they keep telling me to text for my pac code, when I say I can't and would like the pac code over the phone I am put on hold for 10 mins whilst they speak to supervisor then cut off. This has happened twice this evening. Is there anyone on this thread that can help?! 

Message 91 of 169
1,151 Views

Cleoriff
  • 122360 Posts
  • 824 Topics
  • 7457 Solutions
Registered:
Message 92 of 169
1,147 Views

Greatkinkin
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Please PM me how to pac a new sim please🙏

Message 93 of 169
1,081 Views

MI5
Level 94: Supreme
  • 143425 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Greatkinkin 

Guide: How to get your PAC [June 2021 Update] 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 94 of 169
1,079 Views

mhcr18
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I am also in need of a PAC without any credit. Could I get a PM please?

Message 95 of 169
1,055 Views

gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:

I'll mention the on duty gurus - can you help with this @Thomaso1 @O2KyleW ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 96 of 169
1,052 Views

O2KyleW
  • 25 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Thank-you for the Tag @gmarkj 

I will message the use @PACman1977 about there query.

signature
Message 97 of 169
1,048 Views

Cleoriff
Level 94: Supreme
  • 122360 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@O2KyleW  There are 3 people with the same problem on this thread. 2 have been answered. I think @gmarkj  was asking for help for @mhcr18  (not @PACman1977) Thanks.

Veritas Numquam Perit

Girl in a jacket
Message 98 of 169
1,041 Views

gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:

@Cleoriff wrote:

@O2KyleW  There are 3 people with the same problem on this thread. 2 have been answered. I think @gmarkj  was asking for help for @mhcr18  (not @PACman1977) Thanks.


Thanks for pointing that out @Cleoriff as you (as you might expect) completely correct!
I should have said in my post who needed help. Hopefully @O2KyleW will realise who I meant...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 99 of 169
1,034 Views

Scundered
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Please can someone advise me how to pac a new sim please. I've phoned o2, explained I require a pac code,  they put me on hold and never come back, then phone cuts off!  Please Help?  Thank you  @Thomaso1

Message 100 of 169
997 Views