Pac code on new PAYG sim - no credit

[Sh500]

I have ported my phone number to an o2 PAYG SIM only to realise the signal in my area is extremely poor 0 to 1 bar.

The only option I can see is to move again to another provider. But o2 say I can only receive a PAC via text message. I do not want to waste £10 simply to send a message to move elsewhere.

Does anyone know why they cannot simply provide the PAC over the phone?

NB: I am able to receive texts and calls.

[gmarkj]

Will also mention @O2Lisa in case she can resolve this for you @J1MMCD

[O2Lisa]

Morning, thanks for the tag @gmarkj 

I'll message you privately @J1MMCD and get this sorted for you

[O2Daniel]

@J1MMCD I will private message you, and we can discuss this further

[J1MMCD]

Thanks both @O2Lisa and @O2Daniel .

Both messages replied to.

🙂

[J1MMCD]

Words fail me.

I am absolutely flabbergasted.

Yesterday I was hitting my head against a wall, and had some pretty cheeky attitude from an operator that I was at the stage of considering emailing OFCOM.

To understand the importance of keeping my number I mentoned I had it since the 90's.

It was originally a Cellnet number and originally began 0410 before it morphed to O2 and when the mobie number capacity was increased it chaged to 07710.

I really didn't want to lose it.

In the space of ONE afternoon, and via text/email, @O2Daniel has managed to sort the issue for mel

Not only that but has saved a potentially future customer as I had sworn yesterday never to return, now that I know there ARE people who can help when an issue arises I will again consider O2 when switching.

Would like to publically thank bot @O2Daniel and @O2Lisa for their help today and if there was any way to highlight their assistance to O2 I would happily do so.

Thank you both again, stay safe and have a great rest of the week!

Jim.

(p.s. here's hoping it ports ok and doesnt fail now 😂)

[O2Daniel]

@J1MMCD  No problem at all!

Really glad between me and @O2Lisa we could get things sorted for you!

If you have any further issues with this, don't hesitate to message me, or tag me somewhere, i'll be happy to help

[O2Lisa]

So glad it's all sorted for you @J1MMCD 

So sorry about all the hassle it took for you to get what you actually needed.

I hope you have a great day, take care

[Kbear]

I’ve never been given such a run around as I have been today by O2 and all for a PAC code. O2 online chat and telephone customer service have been absolutely appalling. I've been given so much conflicting information that I could write a book. Can someone from O2 please contact and help me get a PAC code and redeem a little bit of O2 reputation. Thank you

[Cleoriff]

@Anonymous @O2Waqas  are you able to help @Kbear ?

[Kbear]

I've managed to solve it.