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Pac code on new PAYG sim - no credit

Sh500
Level 2: Apprentice
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I have ported my phone number to an o2 PAYG SIM only to realise the signal in my area is extremely poor 0 to 1 bar.

The only option I can see is to move again to another provider. But o2 say I can only receive a PAC via text message. I do not want to waste £10 simply to send a message to move elsewhere.

Does anyone know why they cannot simply provide the PAC over the phone?

NB: I am able to receive texts and calls.
91 REPLIES 91

gmarkj
Level 50: Versatile
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Will also mention @O2Lisa in case she can resolve this for you @J1MMCD

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

O2Lisa
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Morning, thanks for the tag @gmarkj smiling

I'll message you privately @J1MMCD and get this sorted for you

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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O2Daniel
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@J1MMCD I will private message you, and we can discuss this further slight_smile

 

 

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J1MMCD
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Thanks both @O2Lisa and @O2Daniel .

 

Both messages replied to.

 

🙂

J1MMCD
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Words fail me.

I am absolutely flabbergasted.

 

Yesterday I was hitting my head against a wall, and had some pretty cheeky attitude from an operator that I was at the stage of considering emailing OFCOM.

 

To understand the importance of keeping my number I mentoned I had it since the 90's.

It was originally a Cellnet number and originally began 0410 before it morphed to O2 and when the mobie number capacity was increased it chaged to 07710.

 

I really didn't want to lose it.

 

In the space of ONE afternoon, and via text/email, @O2Daniel has managed to sort the issue for mel

Not only that but has saved a potentially future customer as I had sworn yesterday never to return, now that I know there ARE people who can help when an issue arises I will again consider O2 when switching.


Would like to publically thank bot @O2Daniel and @O2Lisa for their help today and if there was any way to highlight their assistance to O2 I would happily do so.

 

Thank you both again, stay safe and have a great rest of the week!

Jim.

(p.s. here's hoping it ports ok and doesnt fail now 😂)

O2Daniel
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@J1MMCD  No problem at all!

 

Really glad between me and @O2Lisa we could get things sorted for you! slight_smile

 

If you have any further issues with this, don't hesitate to message me, or tag me somewhere, i'll be happy to help slight_smile

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O2Lisa
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So glad it's all sorted for you @J1MMCD yahoo

So sorry about all the hassle it took for you to get what you actually needed.

 

I hope you have a great day, take caresmiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Kbear
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I’ve never been given such a run around as I have been today by O2 and all for a PAC code. O2 online chat and telephone customer service have been absolutely appalling. I've been given so much conflicting information that I could write a book. Can someone from O2 please contact and help me get a PAC code and redeem a little bit of O2 reputation. Thank you

Cleoriff
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@O2Simon @O2Waqas  are you able to help @Kbear ?

*The Game Is On*

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Kbear
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I've managed to solve it.