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PSYG port in recently from EE, and issues comes with texts

masayoshi
Level 1: Joiner
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Recently i was porting out EE and in O2, the issues i faced was there's no text any more after porting,

 

make the PSYG card, problems for topping and receiving texts for verifications from third parties.

 

Had searched and tried the normal ways including call for help which let me wait, my question is, if i wanna solve the issue faster,

 

1, I should go to O2 store ask stuff help?

2, If i change it to a better plan, monthly paid plan?

 

Please advise, how to solve it, and i heard others also have similar issues which solved automaticly after 2 weeks, not sure if mine is same, while i had also waited for 2 weeks when i think of made this post.

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MI5
Level 94: Supreme
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@masayoshi 

Check general text help here Guide: Text Message Tips (not sent or received) 

If you have an iPhone, check Settings >Phone >My Number is correct.

If all fails, call or pop in store Guide: Coronavirus Community Help and Support 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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LukasB
Former Staff
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hey @masayoshi has this been sorted by now or are you still having trouble?

COVID-19 support - Help and support from O2 during the lockdown
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