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ikent23 · ‎23-12-2020

I have just bought a new PAYG phone. I am trying to make first top up on the website and the app, but O2 keeps returning 'we couldn't process your payment' and it suggests I contact my bank. I am 100% certain my card is valid, I have used it several times for other purchases. Why won't O2 accept my card?

MI5 · ‎23-12-2020

@ikent23

First top up requires a voucher Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-12-2020

@ikent23

First top up requires a voucher Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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