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PAYG top up payment history

shadyone
Level 1: Joiner
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We have 2 PAYG phones on O2. My husnband uses his for work and I used to be able to see his past top up history payments with the dates but I have looked everywhere. I need a breakdown for his tax return.

Has this facility gone now?

How do I see past payments as on the bank statements it looks the same?

Thank you for any tips.

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Anonymous
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@shadyone For pay as you go records you will need to Request a SAR(Subject Access Request) which will cost you £10. 

View solution in original post

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Anonymous
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Hey there @shadyone

 

I dont believe that you can.

You could try contacting o2 customer care on 4445 and ask them.

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shadyone
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Thank you, for answering. The webchat takes ages and I was hoping to avoid phoning but never mind, needs must tongue_winking

 

You would think that for a company of it's size you would be able to see some sort of record online of the last years payments.

 

Appreciate it slight_smile

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Anonymous
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@shadyone For pay as you go records you will need to Request a SAR(Subject Access Request) which will cost you £10. 

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shadyone
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Thank you, is that £10 yearly or a one - off?

Maybe I should chuck him onto a different network then ot would be easy ha ha! wink

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Anonymous
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It’s a one off payment but if you wanted it again then you would need to pay again
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MI5
Level 94: Supreme
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If you switch to EE you can get a printout directly off their website.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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I find this pathetic if honest.

If other networks  can do this for PAYG customers without charge I fail to see why O2 can't follow suit.

Ridiculous in this day and age.

@shadyonemight be better switching to a 30 day sim only contract.

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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@shadyone

 

Or could switch to giffgaff (an O2 subsidiary MVNO) as they definitely give a top up history.

 

 

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shadyone
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Thank you all, lots of good suggestions to think about.

 

Great forum thumbsup

 

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