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on 27-07-2023 08:59
I've just topped up my phone online, but received an error message to say that there was an error processing the £10 payment. However, I've had a text from O2 confirming that my balance has increased and the £10 is showing up in my banking app. Yet my O2 account is still failing to show the top up.
I'll be darned if I'm going to top up by another tenner!
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on 27-07-2023 09:29
My account is now showing the correct balance - looks as though it took an hour or so to fix itself.
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on 27-07-2023 09:01
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
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on 27-07-2023 09:27
Hi @HT77
You can text BALANCE free to 20202 to confirm your balance in case any discrepancies in the app updating.
Otherwise you'll have to do as @MI5 says and get in touch with O2. Hope it all goes well.
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
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on 27-07-2023 09:29
My account is now showing the correct balance - looks as though it took an hour or so to fix itself.