cancel
Showing results for 
Search instead for 
Did you mean: 

PAYG phone unlocking charges

Nick9
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

 

I tried to unlock my PAYG phone - the O2 Help page states 'If you’re on Pay As You Go, your O2 phone or tablet can be unlocked at any time, for free.', but both my My O2 account and customer services say there is a £15 charge, to which I cannot find any reference.

 

Can anyone explain?

 

Thanks,

 

PAYG.PNG

Message 1 of 55
6,185 Views
54 REPLIES 54

jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:
Message 41 of 55
2,549 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

A screen grab would be helpful @adamtemp64 thanks! I'm sure that it will be updated soon but I'll give the guys a nudge. 

 

@AK04 Sounds like customer services have this handled but please let us know if you need any further assistance. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 42 of 55
2,539 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

@Martin-O2 Sunday morning 5DCF5F92-D667-4D5D-AA20-8F5D9C28C469.png

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 43 of 55
2,526 Views

Cleoriff
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

So the information they are giving is still incorrect @adamtemp64

It's a shame that the system takes so long to catch up. It's this sort of thing which confuses customers. slight_frown

Veritas Numquam Perit

Girl in a jacket
Message 44 of 55
2,524 Views

jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

@Cleoriff wrote:

So the information they are giving is still incorrect @adamtemp64

It's a shame that the system takes so long to catch up. It's this sort of thing which confuses customers. slight_frown


If they make a business decision then all channels of communication should be updated at the same time.

Message 45 of 55
2,518 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

Not sure if the phone is even locked it was the free Doro i got lol 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 46 of 55
2,517 Views

Cleoriff
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@adamtemp64 wrote:

Not sure if the phone is even locked it was the free Doro i got lol 


Now you tell us joy

Veritas Numquam Perit

Girl in a jacket
Message 47 of 55
2,515 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

@Cleoriff Only testing for the thread lol 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 48 of 55
2,511 Views

jonsie
Level 94: Supreme
  • 92916 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Great thanks @adamtemp64. I'll pass this on to the team and let you all know when I have any further info. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 50 of 55
2,486 Views